Archive | November, 2013

Tesco’s online grocery journey

Recently Tesco celebrated the 17th birthday of the launch of its online service. Since then much has happened. Tesco has become the undisputed king of online grocery retailing with revenues of more than £2.5 billion, more than twice the sales of the closest competitor. When Tesco talks about the online channel, others listen carefully. However, […]

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Slurp (slowly) rises up the table of drinks retail websites

Independent online drinks specialist Slurp continues to move up the table of the UK’s leading drinks retailing websites, with a climb of four places in November, which marks a major recovery from its lowly position around the time of its administration in June. The company has languished as low as 20th in the table but […]

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Movers & Shakers Q&A with Tanya Lawler, VP of UK trading, eBay

Tanya Lawler, vice president of UK Trading, eBay 1. What is the greatest opportunity for your business? I see the greatest opportunities coming from emerging trends – especially the rising demand for both utility and engagement. At eBay we’ve been working to bring together the best bits of these two elements to help buyers and […]

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Humby and Dunn taking customer insight to next level

Far too many companies are making the mistake of asking themselves what data they have in their business and then how they can use it? Customer insight pioneer Edwina Dunn, co-founder of Humby and Dunn – previously creator of Dunnhumby, reckons this is a mistake and suggests it is all about going out and looking […]

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Innovative Retailer – Aldi

The Name: Aldi The Place: 500th store in the UK has just opened in posh old Bury St Edmunds of all places. The Aldi group also operates all over Europe and in the US and Australia. The Story: Well, this one is really a tale of two cities or rather two brothers in one city […]

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Changes at top of eBay UK

Ebay’s desire to work more closely with retailers has led to a change at the top of the organisation with Tanya Lawler taking over the running of the UK arm from Clare Gilmartin who leaves the business. Former Sainsbury’s digital and cross-channel director Lawler joined eBay in October 2012 with lots of ideas that sought […]

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Strategic Designer Insider – Mariann Wenckheim

Managing growth, by attracting new customers, is this mystical thing in the retail industry and is something that is pitching marketing managers into more of the role of growth managers. The big question they have to answer today is how do they grow the number of customers coming into their businesses? They know the success […]

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Clothing returns continue to mount

It’s a problem that is not going away. Returns are causing an ongoing headache for retailers – especially those operators plying their trade at the fashion end of things and without a stores presence. Right at the epicentre of this is Asos. Its position in the market implies that it will be a victim of […]

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Can we please ban the word omni-channel

All industries are full of their acronyms and useless words and none more so than the IT sector. One of the most annoying to have appeared is omni-channel, which the software industry has helped foist upon the retail industry. Where once there was multi-channel now there is omni-channel. Supposedly it is the step-on from multi-channel […]

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