Archive | May, 2015

Naked Wines suffers poor online performance in May

As Naked Wines is acquired by Majestic Wines its website endures a disastrous month with its performance deteriorating dramatically to push it way down the table of the Top UK drinks websites in May, according to analysis undertaken exclusively for Retail Insider by online specialist Sitemorse. It slipped 19 places to the bottom of the […]

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Movers & Shakers Q&A – Jon Wragg, director of e-commerce and marketing at Supergroup

Jon Wragg, director of e-commerce and marketing at Supergroup 1. What is the greatest opportunity for your business? The greatest opportunity never changes – it is to continue to create product that our customers love, and to give them access to that product and to our Brand through whatever medium they choose.   We are fortunate in that we […]

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Innovative Retailer – Mast Brothers

The Name: Mast Brothers The Place: New York City, London and soon to be Los Angeles. And expanding. The Story: Let me ask you a question. What’s the definition of a difficult sell? Well, let’s see, there’s snow and Eskimos: Harder. Coals and Newcastle. Harder. Give up: Trying to get people to part with £8 […]

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Retail’s disastrous use of social media

Arguably the most important customers to retailers are those whose spending power will increase over time and who therefore represent the future revenue streams of merchants.   These are the younger generation and it is they who are, not surprisingly most courted by retailers, advertisers, and brand owners. Everybody wants their custom. What connects these […]

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Unwanted self-service checkouts in the shopping area

For years shoppers have been told that they really do like to use self-service checkouts. But do they? Well, judging by the findings of a recent bit of research by Morrisons, consumers don’t actually like self-service checkouts. In fact, it found a whopping 96% of its customers prefer to use a staffed checkout. Not surprisingly […]

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Beer Insider joins Retail Insider stable

As many friends and readers of Retail Insider will know the editor Glynn Davis also writes about beer and pubs for a number of publications and has on occasion slipped such aspects into Retail Insider. For those people out there who found those pieces of interest then you might like to know that a sister […]

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Delivering the Holy Grail in the land of hype?

The Americans have a reputation for selling well and have managed to become world renowned for their ability to convince us of the worth of their products and services – with hype playing its part in this. There are few areas where things are as over-sold and over-hyped as technology – especially in Silicon Valley. […]

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Viewpoint – Transformational month for fashion retail

If there was ever a sign that the world of online fashion has grown up it came this past month with luxury fashion retailers Yoox and Net-A-Porter announcing their merger. There is no other way of describing this bit of corporate activity other than transformational. Not only for the parties directly involved but also for […]

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Movers & Shakers Q&A – David Walmsley, director at M&S.com

David Walmsley, director, M&S.com 1. What is the greatest opportunity for your business? How we join together the physical and digital experiences of M&S for our customers. 2. What is the biggest challenge to your business? For the digital channels, the challenge remains being obsessive about listening to our customers and then turning the insight […]

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