Archive | July, 2015

Retailers begin to admit the true cost of click & collect

Avoiding cliches is a major rule in journalism but I’m forgetting that now because the recent decision by John Lewis to impose a £2 charge on click & collect orders just has to be described as throwing the cat among the pigeons. The reality is that for most retailers fulfilling online orders – in a […]

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Innovative Retailer – Pirch

The Name: Pirch The Place: It’s an American concern with eight showrooms dotted around the big cities. The Story: Who hasn’t seen that really funny joke on social media which goes along the lines of: “Just been to the toilet in B&Q…Mind you not sure the staff liked it – seems they’re not plumbed in.” […]

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Michael Durbridge, director of omni-channel, B&Q

Michael Durbridge, director of omni-channel, B&Q 1. What is the greatest opportunity for your business? We’ve the right mix of a large number of stores and ambitions for digital growth. We kicked off our five-year digital plan two years ago and believe the home improvement market is big and made for digital. People research, they […]

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Retail Insider Wine Event – Jon Rudoe, digital & technology director at Sainsbury’s + Julia Stafford, founder of Wine Pantry

Retail Insider held its latest Event this week – a combined talk by Jon Rudoe, digital & technology director at Sainsbury’s, discussing the challenges and opportunities of multi-channel, and an English Wine Tasting with Julia Stafford, founder of Wine Pantry. Senior executives from John Lewis, Moss Bros, Made.com, and Snow + Rock were among those […]

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Can we hope for mid-paced fashion?

We’ve all heard of fast fashion but what about slow fashion? It’s an emerging trend that looks to reduce waste through encouraging fewer purchases of clothing, drive greater use of environment-friendly materials, and promote an embracing of ethical sourcing practices. Slow fashion involves a more pedestrian supply chain hence the name. This ultimately means it […]

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Oddbins stages comeback in table of top 25 UK drinks websites

Oddbins was the most improved drinks retail website in the table of the Top UK drinks websites in June, according to analysis undertaken exclusively for Retail Insider by online specialist Sitemorse. It moved up 10 places to 11th spot with a score of 3.58 out of 10 compared with 2.32 in May that prompted a […]

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Even mighty IKEA recognises the winds of change

In only the past couple of months there has been a stream of announcements from IKEA that all contribute to what it has been describing as its ‘transformational agenda’. It announced the opening of its smallest retail location so far – in Canada, it opened a pop-up breakfast-in-bed cafe in East London where beds could […]

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