Archive | May, 2017

Shoppers’ continued need for speed

Even before any customers had actually been allowed into the first Amazon Go store in Seattle a whirlwind of publicity had been created, which forecast the advent of real frictionless shopping. Commentators loved the idea of people simply walking out of the store with their goods and their bank account being automatically debited for the […]

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The Bottle Shop revolutionising the beer supply chain

Beer is regarded as a pretty robust product. There is no real problem with it sitting in bottles and cans on the shelves of supermarkets and convenience stores at room temperature for some time. For big branded lagers this is probably fine but for an increasing amount of specialist craft beers this is an issue. […]

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Movers & Shakers Q&A – Zia Zareem-Slade, customer experience director, Fortnum & Mason

Zia Zareem-Slade, customer experience director, Fortnum & Mason 1. What is the greatest opportunity for your business?
 There are many: we have everything in place to grow our digital business in tandem with our store business; we have the chance to create a greater link between in-store and online customer experiences; and we have the […]

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Retail Insider Breakfast – Roger Whiteside, CEO of Greggs + Miranda Ballard, co-founder of Muddy Boots

Retail Insider held its latest Breakfast Event of 2017 with Roger Whiteside, CEO of Greggs, and Miranda Ballard, co-founder of Muddy Boots, who shared their experiences of both running food retail companies but where they differ massively in terms of scale. Greggs operates a hefty 1,786 outlets while Muddy Boots has a mere three stores […]

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Humans and robots or humans versus robots?

For technology-focused individuals in the world of retail there really is no escape from Artificial Intelligence (AI) and machine learning. It is increasingly being applied to the likes of chatbots, which aim to imitate a human interaction with customers. This is pretty hot stuff right now. The ability to use this clever technology to engage […]

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Innovative Retailer – Depop

Name: Depop The Place: On your smart phone via the Depop app, which has over six million registered users. Sorry, how many? 6 million. I know. And it’s no slouch on Twitter either with 166,000 followers and a Facebook community with over 36,500 likes. But the app is where it’s really at. The Story: Currently […]

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UK’s serious thirst for alcohol online

Despite the continued reduction in alcohol consumption in the UK (yes, it’s true, and it’s partly driven by Millennials’ lessened thirst for booze) the country is a leader in terms of sales made online – having the highest level among European consumers. Recent research from Profitero shows that 21% of consumers in the UK have […]

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