Following the launch of the Digital Retail Innovations 2017 Report (sponsored by Webloyalty) a series of Q&A’s with the leading figures behind some of the key entries in the report are being published. Here is a Q&A with Jonathan Chippindale, CEO of Holition, which is placed at number 48 in the report for its work with […]
Archive | September, 2017
Empowering employees can make all the difference
It’s pretty much a fact that we all like independent stores. I’m talking about the sort of places that offer a much richer, personal service than is typically delivered by the larger retailers. Too often the latter have disengaged employees who have little power to make decisions and this combination invariably leads to a disappointing […]
Retail Insider Breakfast and Launch of Movers & Shakers Top 100 report
Retail Insider held its latest breakfast event with Tatiana Fokina, CEO of Hedonism Wines, and Elizabeth Layne, chief marketing officer at Appear Here, who helped launch the ‘Movers & Shakers in Retail Top 100’ report for 2017. Senior executives from John Lewis, Karen Millen, Tesco, Hotel Chocolat, House of Fraser and WH Smith were among […]
‘Movers & Shakers in Retail Top 100’ 2017 Report Launched
Retail Insider has launched the 2017 edition of the ‘Movers & Shakers in Retail Top 100’ report that highlights the key individuals in retail that are harnessing the power of digital to push their organisations forward. The constituents of this year’s publication show the dramatic shifts that are taking place in the retail sector as […]
Movers & Shakers Q&A – Mark Felix, director of online trade at John Lewis
Mark Felix, director of online trade at John Lewis What is the greatest opportunity for your business? We have a relentless focus on our customers – on delivering them more convenient ways to shop, while inspiring and delighting them with our product ranges. Because approximately two thirds of our customers shop across both online […]
Retail Technology Investment Trends
Retail is undergoing a revolution as organisations grapple with having to deal with multiple channels and servicing ever more demanding and impatient customers across these various touch-points. To deliver on this requires clear visibility of both inventory and customers across the channels and the only way for established retailers to realistically achieve this is to […]
Satisfying demand for instant gratification
Much has been made of the desire by younger consumers for immediate gratification and retailers are increasingly developing solutions that satisfy this impatience among a growing percentage of the buying public. This phenomenon has fuelled growth in vending machines, with new solutions hitting the market that offer a range of goods that take us well […]
Innovative Retailer – Sephora
Name: Sephora The Place: Well, it’s part of LMVH which is French but most people think of America when they think of Sephora on account of it being the number one beauty retailer over there. Although actually it operates in more than 30 countries. But nothing in the UK? Sore point. Once a year or […]
Retail Insider Awards – Meet the ‘Overall Technology Innovation of the Year’
Retail Insider recently announced the shortlist for its ‘Transforming Retail Awards’ and over the next few weeks we will be focusing on each of the six categories in the awards. For each we will be providing a profile of each of the shortlisted entries. Overall Technology Innovation of the Year (sponsored by Webloyalty) 1. Provenance […]
Retail Insider Awards – Meet the ‘Delivery Innovation of the Year’ shortlist
Retail Insider recently announced the shortlist for its ‘Transforming Retail Awards’ and over the next few weeks we will be focusing on each of the six categories in the awards. For each we will be providing a profile of each of the shortlisted entries. Delivery Innovation of the Year (sponsored by SAP) 1. Starship […]
Next needs to avoid Kodak comparison
Next has been a powerhouse of an online business with its Directory operation an early leader in selling clothing over the internet but things are grinding to something of a halt. In a fairly damning research note Berenberg recently warned rather colourfully that Next is running the risk of suffering the same fate as […]
