Archive | March, 2018

Retail Insider Breakfast focused on digital challenges and opportunities for retailers

Retail Insider held its latest Breakfast Event of 2018 with a panel of digital leaders discussing the challenges facing retail, competing with Amazon, and the need to give shoppers a richer more personalised experience. Sean McKee, director of e-commerce & CX at Schuh, Aron Gelbard, founder of Bloom & Wild, and Nicolas Pickaerts, e-commerce director […]

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Delivery land-grab still in full swing

One of the differentiating factors of Just Eat compared with its rivals Deliveroo, UberEats and Amazon is that it has a true virtual model. It simply acts as an online marketplace linking hungry customers with their local take-away operators. It certainly does not dirty its hands (and diminish its margins) by handling the actual deliveries. […]

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Innovative Retailer – BUILT

Name: BUILT The Place: Oh it’s terribly new. Only a baby in fact. Just one store in the Birmingham area. Plus it only opened in September 2017 so we are all over it really quickly. The Story: Builders – a breed unto themselves aren’t they? They certainly are: We’ve all heard the stereotypical stories of […]

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Retail Insider Breakfast – Paul Clarke, Chief Technology Officer at Ocado

Retail Insider held its first Breakfast Event of the year with Paul Clarke, Chief Technology Officer at Ocado, who outlined how its unique business model has resulted in it building all its technology in-house. Senior executives from Sainsbury’s, Deliveroo, John Lewis, Marks & Spencer and Schuh were among those who heard how Ocado is unusual […]

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Retailers must re-align themselves around the customer

We know that retailers are facing challenging times, well spare a thought for the beleaguered newspaper industry. It has faced a torrid time at the hands of people choosing to read content online for free. Couple this with the mighty tough task of competing with the duopoly of Google and Facebook for the budgets of […]

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The taste-makers redrawing the food and drink landscape

  Prezzo, Chimichanga, Jamie’s Italian, Square Pie, and Byron are among the growing number of restaurant brands that are either ceasing trading or the shutters are being pulled down on many of their outlets. This is proof if it were needed that this is an increasingly tough environment for food service businesses to operate and […]

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Digital Leisure & Hospitality Innovations Q&A – Too Good To Go

Following the launch of the Digital Leisure & Hospitality Innovations 2017 Report (sponsored by Webloyalty) a series of Q&A’s with the leading figures behind some of the key entries in the report are being published. Here is a Q&A with Jamie Crummie, co-founder, Too Good To Go, which is placed at number 2 in the report. How […]

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In-home is where it’s at

The next frontier of retail is in people’s homes. If customers won’t visit the store then the retailer could always visit the customer at their home. Waitrose is dipping its toe in the proverbial water here with the recent launch of its In-home wine tasting service. The company has recognised that it has over 200 […]

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