Archive | May, 2019

Proactively facing up to the returns headache

Retailers who do not offer their customers a free and easy returns process are likely to lose sales and customer loyalty, according to myriad pieces of research, which rather states the obvious. Research from payments company Klarna found 75% of customers say easy returns are an essential factor in their choice of retailer, 78% say […]

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Making time for meals

When I took a job with a US financial institution it involved making regular phone calls to its European offices during what was often a very long day with little time for lunch breaks, as the Americans wanted their pound of flesh. One day I called the Geneva office at 1pm to be answered by […]

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Retail Insider Breakfast – Philippe Chainieux, CEO of Made.com, and Andrew Ellis, head of CRM at McDonald’s

Retail Insider held its latest Breakfast Event of 2019 with Philippe Chainieux, CEO of Made.com, and Andrew Ellis, head of CRM at McDonald’s, who described how they are continuously adapting their businesses to satisfy customers in today’s dynamic market. Philippe highlighted how the pace of change had accelerated as access to technology has become increasingly […]

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Sustainability Focus: Reverse vending machines

Welcome to our brand new section of the site which is going to focus on the sustainable side of retail. It’s exciting times for anyone involved in this area as technology and retailers try to keep up with customers’ demand for all things ethical.  From palm oil to fur farms, fast fashion to one use […]

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Innovative Retailer: Bottletop

Name: Bottletop The Place: Regent Street, London The Story: Ring pulls from cans turned into luxury bags. What’s not to like? Sorry, did you say ring pulls? I did. Did you say luxury bags? I did. In the same sentence? I did. OK, just checking: The germ of an idea, which began in 2002 as […]

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Valuing people in an automating world

Automation, machine learning, and artificial intelligence have been driving the narrative around the retail industry in recent years whereas the people element has been somewhat sidelined. It has certainly not been seen as a central plank of the future for the sector. But we are seeing evidence of a growing realisation that it is people […]

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Transforming Retail Awards 2019: The Judges

  Retail Insider is delighted to introduce and profile its judging panel for our third ‘Transforming Retail’ Awards. We hope you will agree that we have an outstanding line up ready to cast their eyes over the entries, in fact although we are biased we would argue that there is not an awards in the […]

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Transforming Retail Awards 2019: The Judges

  Retail Insider is delighted to introduce and profile its judging panel for our third ‘Transforming Retail’ Awards. We hope you will agree that we have an outstanding line up ready to cast their eyes over the entries, in fact although we are biased we would argue that there is not an awards in the […]

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Sustainable Fashion: H&M laying out its sustainability credentials

    Welcome to a monthly column within our broader sustainability section which is going to focus on what fashion is doing to address the issues in its industry. H&M laying out its sustainability credentials – brought to you by Retail Insider with Clipper and Give Back Box Fast fashion is a byword for poor sustainable practice […]

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