Archive | June, 2019

Like everything, our complaints are going digital

The growth of online shopping is leading to some interesting trends in terms of customer complaints and one of the more worrying involves the rise of the ‘buy now, pay later’ phenomenon. Recent research from independent complaints website Resolver highlights that these are only the 40th most complained about product or service but it predicts […]

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Sustainability focus: Give Back Box launches in the UK

Welcome to our section of the site which focuses on the sustainable side of retail. It’s exciting times for anyone involved in this area as technology and retailers try to keep up with customers’ demand for all things ethical. From palm oil to fur farms, fast fashion to one-use plastic, excess packaging to food waste […]

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Digital Retail Innovations 2019 Report Launch

Retail Insider is proud to launch its Digital Innovations Report 2019 (sponsored by Webloyalty) this week with an event involving two special guest speakers: Paul Hornby of Matalan, and Nick Thomas founder of Built. Guests from high street retailers, online operators and tech companies plus several members of the report’s Advisory Panel heard Paul run through his […]

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Innovative Retailer: The Co-Operative Group

    Name: The Co-operative Group. Well the food retail part of it anyway. The Place: Oh, all over. 2.5k+ units across the whole of the UK. The Story: Well, I don’t think we need to rehash the entire history of the co-operative movement and its iconic blue clover leaf logo here… Phew. But, in […]

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Klarna opens pop-up to bring online brands to the consumer

  Quirky Swedish bank Klarna has opened a week-long pop up in the centre of Covent Garden designed to give some of its online brand partners a showcase to connect with their consumers directly. The showcase, laid out over two floors, is divided into sections such as Sports and Wellness, Interiors, Contemporary Fashion and Beauty […]

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Customers are no longer always right

One of the retail industry’s long-established maxims is that the customer is always right. But maybe this is no longer the case. In a relatively simple world it was something that retailers could largely comply with but now that things have become a whole lot more complicated it might be the case that they are […]

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Movers and Shakers in Retail : Tim Steiner, Founder and CEO, Ocado

Tim Steiner, co-founder and CEO, Ocado Where did it all begin? Back in the winter of ‘69, one Tim Steiner was born into a fairly affluent middle class family and went through the education system via Haberdasher Aske’s in Hertfordshire before completing a degree in Economics at Manchester University. An aptitude for knowing what the […]

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Retail Insider Evening Event with John Lewis and Waitrose

Retail Insider held its latest Evening Event of 2019 with senior executives from John Lewis and Waitrose sharing their thoughts on how the two organisations are working increasingly closely together to develop a compelling experience-rich proposition for the future. Held in the development kitchens at the Waitrose store in the Granary Square development of King’s […]

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Sustainable fashion: Boutique by Shelter

Welcome to a monthly column within our broader sustainability section which is going to focus on what fashion is doing to address the issues in its industry. Boutique by Shelter – brought to you by Retail Insider with Clipper and Give Back Box We all think we know the deal with charity shops. Lots of them on […]

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Coughing up at coffee shops

One of the dangers of having rabbits as pets is that they like to chew cables. When one of my children’s furry friends wandered into my office at the end of the garden he immediately sunk his impressive teeth into the cable of my router. This took out the broadband connection and life came to […]

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