Archive | July, 2019

Potential heavy price to pay for poor checkout-free stores

When Tesco launched its ‘one in front’ policy years ago to ensure a new checkout line was opened whenever more than one customer was in front of the line at any of its checkouts it was early recognition from the retail industry that customers simply hate queuing. The current major trend towards cashier-free stores is […]

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Innovative Retailer: Stitch Fix

  Name: Stitch Fix The Place: Well it was in the US but hurrah – it’s recently launched in the UK.   The Story: This company is not unique, it has competitors in the US (Trunk Club for example) and the UK (Thread for example) and yet this is still the one to beat. It’s […]

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Dynamic incentives needed to boost customer lifetime values

Customer acquisition costs continue their inexorable rise and are in danger of hitting unsustainable levels because the cost incurred to attract new shoppers to a retailer is now all too often a greater amount than their ultimate lifetime value to the business. In her much awaited annual ‘Internet Trends Report’ for 2019 technology guru Mary […]

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Retail Insider ‘Digital Champions 2019’ Report Launch

Retail Insider is pleased to launch a new publication the Retail Insider Digital Champions Report 2019(sponsored by Software AG) that highlights some of the retailers, and individuals within them, that have taken the decision to be proactive in this new digitally-led world of retail. A batch of retailers have been selected who we believe are […]

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Lessons for the High Street: Trending Store at Westfield with Nextatlas

Welcome to our series of articles on retailers that are operating in ways that provide some interesting and valuable lessons to the wider industry. Name: Trending Store from Nextatlas Location: Westfield Shopping Centre, London W12 In a nutshell: This concept pop-up, which has just finished its run in Westfield, aimed to only sell the top […]

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Property industry to play up leisure at MAPIC

Retail property event MAPIC is to have an extensive leisure component this year involving a series of talks and workshops and an exclusive leisure zone as the industry recognises the importance of seeking out new revenue streams. Changes in consumer behaviour and declining footfall has taken its toll on physical retail pure players and the […]

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Hot to trot

One of the most enjoyable aspects of travelling around the UK for me is visiting villages, towns and cities and popping into independent bakers to sample their specialities. Most communities still proudly produce local delicacies to a loyal clientele but one store I don’t hunt for when I travel is Greggs. Greggs’ chief executive Roger […]

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Technology helps boost in-store employee contribution

With employees increasingly expected to fulfill broader functions on the shop floor and retailers needing to more efficiently manage the talent they have available through different in-store trading periods there is a growing need to bring more science into the equation. It has been a perennial balancing act for retailers ensuring they have the optimum […]

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Online sales growth could be derailed by concerns over data sharing

Online sales are predicted to rise dramatically over the next decade, accounting for 53% of the total retail market, but this could be scuppered by consumers’ increasing unease with sharing their data with companies. Research report ‘The Digital Tipping Point’ from law firm Womble Bond Dickinson and Retail Economics highlights how e-commerce is expected to […]

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Movers & Shakers in Retail – Matt Moulding, CEO and Executive Chairman, The Hut Group

Matthew Moulding, co-founder of The Hut Group Where did it all begin? Matt Moulding was born in 1972 in Lancashire and studied industrial economics at Nottingham. His upbringing was quite turbulent and, as he told the Financial Times in 2010, taught him the value of money. Having been set back on the educational track by […]

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Digital Retail Innovations Q&A – Ubamarket

Following the launch of the Digital Retail Innovations 2019 Report (sponsored by Webloyalty) a series of Q&A’s with the leading figures behind some of the entries in the report are being published. Here is a Q&A with Will Broome, co-founder of Ubamarket, which features in this year’s report for its work with Spar, Budgens and others. 1. How […]

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Sustainable fashion: Clothes rental could square the fast fashion circle

Welcome to a monthly column within our broader sustainability section which is going to focus on what fashion is doing to address the issues in its industry. Retailers making clothes available to rent might be the only way to square the fast fashion circle – brought to you by Retail Insider with Clipper and Give Back Box This […]

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