Archive | October, 2019

Why they won a Transforming Retail Award 2019: John Lewis/Waitrose

The Best Delivery Innovation category is one that often produces the most interesting entrants as companies find ever more ingenious ways to propel their products in front of consumers. This year’s winner John Lewis/Waitrose was no exception to that as it launched its ‘While You Were Away’ app which sufficiently impressed the judges to ensure […]

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Digital Retail Innovations Q&A – ShopAppy

Following the launch of the Digital Retail Innovations 2019 Report (sponsored by Webloyalty) a series of Q&A’s with the leading figures behind some of the entries in the report are being published. Here is a Q&A with Dr Jackie Mulligan, founder of ShopAppy. How did the original idea come about? It came from a few issues including a […]

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On the market

  Like many towns up and down the country, Doncaster in South Yorkshire has a long relationship with markets, which have been the focal point of the town since its creation. There’s the Corn Exchange indoor market alongside an outdoor equivalent, and a covered food market with fishmongers and butchers well represented.    There’s also […]

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Why they won a Transforming Retail Award 2019: Entrupy

The winner of the Overall Innovation category in our Transforming Retail Awards was US-based Entrupy – currently working with several UK retailers. Product counterfeiting with its associated brand dilution is a global problem, it displaces billions in legitimate business activity, which then reduces tax revenues and contributes to criminality also exposing consumers to potentially dangerous […]

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Innovative Retailer: Body Shop

Name : Body Shop    The Place: Oh, everywhere.  But around 250 units in the UK and several thousand more globally. The Story: Is there anyone in the UK who has not, at some point, set foot in the beloved beauty institution that is Body Shop? Ummm: Well, the answer is no. Everyone has been […]

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Lessons for the High Street: Whiskers & Cream

Welcome to our series of articles on retailers that are operating in ways that provide some interesting and valuable lessons to the wider industry.       Name: Whiskers & Cream Location: Holloway Road, London In a nutshell: Whiskers & Cream is one of only two cat cafes in London. By bringing experience-led retail to […]

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Retail Insider event with Manju Malhotra, co-COO of Harvey Nichols

Retail Insider held its latest event with guest speaker Manju Malhotra, co-COO of Harvey Nichols, who discussed the plans and thinking at the renowned department store ahead of a wine tasting. Attendees of the event that was set within Harvey Nichols‘ flagship Knightsbridge store included senior executives from Marks & Spencer, Secret Sales, Fortnum & […]

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Christmas trends: Aldi

The main takeaway theme of Aldi’s Christmas range in 2019 is that more is, well, more but don’t rock the boat with too much new-fangled stuff. This year traditional favourites are super-sized and new products are variations on a theme. Old-fashioned glamour is back with a vengeance whether it is gold-dusted desserts or velvet plush […]

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Why they won a Transforming Retail Award 2019: McDonald’s Dynamic Yield

Winning out in the ‘Most Intelligent Use of Data’ category (sponsored by Software AG) was McDonald’s for its use of Dynamic Yield technology. In 2019 McDonald’s bought Dynamic-Yield, which provides algorithm-driven ‘decision logic’ technology. It is now moving to fit-out its restaurants with upgraded, Dynamic Yield-powered smart menu capabilities, which will use data to move […]

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‘Transforming Retail’ Awards 2019 – Winners announced

Senior retail executives gathered at Sourced Market in central London to celebrate the third Retail Insider ‘Transforming Retail Awards’ aimed at highlighting some of the most exciting innovations to happen in the retail sector over the past year. The categories being judged this year by an independent panel of retail experts were: Best Connected Experience, […]

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Prime seats

Taking a short cruise down the Rhine in Germany this summer involved a rush to grab waterside seats on the open-air upper deck. A similar scenario was played out below, where those eating in the dining room sought tables next to the windows. Nobody wanted to be seated on the inside of the boat. It […]

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Sustainable Fashion: People Tree

  Welcome to a monthly column within our broader sustainability section which focuses on what fashion is doing to address the issues in its industry brought to you by Retail Insider with Clipper and Give Back Box This month an interview with People Tree managing director Melanie Traub on the challenges and joys of running a sustainable fashion […]

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