Archive | Amazon RSS feed for this section

What future challenges does Amazon face?

  “I predict one day Amazon will fail. Amazon will go bankrupt. If you look at large companies, their lifespans tend to be 30-plus years, not a hundred-plus years.” These are not the words of a sceptical analyst, but of Amazon’s very founder Jeff Bezos. By Natalie Berg Amazon is the titan of 21st century […]

Read full story

Customer-centricity and the role of the Chief Customer Officer

John Lewis, Apple and Amazon are regarded as the most customer-centric brands in the UK, according to research undertaken by Oresa Executive Search, but questions about this result were raised at a recent event held by the company. Attending the event at the St Pancras Renaissance hotel in London Tim Mason, former marketing director at […]

Read full story

Data helped bring Dixons back from near-death

Apple has been in the news recently with the CEO of Burberry taking on the role of head of retail stores and online, which was previously held by John Browett who lasted only six months and now heads up Monsoon/Accessorize. This slightly tarnished the reputation of Browett, which is unfortunate because when you take a […]

Read full story