Archive | Movers & Shakers RSS feed for this section

Movers & Shakers Q&A – Zia Zareem-Slade, customer experience director, Fortnum & Mason

Zia Zareem-Slade, customer experience director, Fortnum & Mason 1. What is the greatest opportunity for your business?
 There are many: we have everything in place to grow our digital business in tandem with our store business; we have the chance to create a greater link between in-store and online customer experiences; and we have the […]

Read full story

Movers & Shakers Q&A – Simon Mottram, founder and CEO, Rapha Racing

Simon Mottram, founder and CEO, Rapha Racing 1. What is the greatest opportunity for your business? Growing the sport of cycling. We want to reach more people and get more people to enjoy cycling. We’re ready made to take people by the hand. They can join our club, take part in rides, travel with us, buy […]

Read full story

Movers & Shakers Q&A – Sara Prowse, CEO, Hotter Shoes

Sara Prowse, CEO, Hotter Shoes 1. What is the greatest opportunity for your business? International expansion, with continued growth in the US in particular. We are approaching this opportunity in two ways: through digital expansion; and through retail partnerships. 2. What is the biggest challenge to your business? External pressures. Consumer confidence is likely to […]

Read full story

Movers & Shakers Q&A – Clare Johnston, joint-CEO, The Up Group

Clare Johnston, joint-CEO, The Up Group 1. What is the greatest opportunity for your business? The Up Group is Europe’s leading digital executive search and networking firm, finding exceptional talent for companies across the growth curve. Our clients are fast-growing pure-play businesses and more established multi-channel organisations undergoing transformational change, and they all increasingly require […]

Read full story

Movers & Shakers Q& A – David Lloyd, director, Alibaba Group UK

David Lloyd, Director, Alibaba Group UK 1. What is the greatest opportunity for your business? Digital technology is creating something close to a borderless world, opening up new markets and new customer groups for the first time. As an e-commerce company, our biggest opportunity is bringing those new customer groups online and introducing brands to […]

Read full story

Movers & Shakers Q&A – Virginie Charlès-Dear, founder, Toucan Box

Virginie Charlès-Dear, founder, Toucan Box 1. What is the greatest opportunity for your business? Our biggest opportunity is to be able to deliver outstanding products to our customers. We use technology and personalisation to create hands-on creative arts and crafts projects, today focusing on children aged three-to-eight years-old and in the future developing to other age […]

Read full story

Movers & Shakers Q&A – Benjy Meyer, founder of VenueScanner

Benjy Meyer, founder, VenueScanner 1.What is the greatest opportunity for your business? The UK market for events is valued at over £50 billion annually and there is very limited consolidation in the market. The current experience for discovering, comparing and booking venues and associated event services is not designed in a user-friendly way. It’s a […]

Read full story

Movers & Shakers Q&A – Ross Bailey, founder, Appear Here

Ross Bailey, founder, Appear Here  1.What is the greatest opportunity for your business? If you look at what companies like Airbnb and Uber have done to the travel and hospitality sectors, I believe Appear Here has the potential to bring as much disruption to the retail industry. Lease lengths are falling dramatically, and retailers are […]

Read full story

Movers & Shakers Q&A – Martin Francis, chief customer officer, WoolOvers

 Martin Francis, chief customer officer, WoolOvers 1. What is the greatest opportunity for your business? Before reading this interview you probably hadn’t heard of WoolOvers and that is our opportunity. If I told you about our expertise in knitwear since 1989, the breadth of colour and choice we have in our ranges (at a surprisingly […]

Read full story

Retail Insider ‘Movers & Shakers in Retail Top 100’ report launch with Simon Belsham, CEO of Notonthehighstreet.com

Retail Insider celebrated the launch of the Movers & Shakers in Retail Top 100 report with an evening event involving the CEO of a leading online retailer and a tutored craft beer tasting. The event at Sourced Market Marylebone attracted senior executives from a variety of retailers including John Lewis, House of Fraser and Reiss […]

Read full story

‘Movers & Shakers in Retail’ 2016 report launches

Senior Apple executive Angela Ahrendts sits atop the ‘Retail Insider Movers & Shakers in Retail Top 100’ report for the second year running as the 2016 version celebrates the achievements of retailers leading the digital transformation of the industry. [Link to the 2016 Movers & Shakers Report] The annual report, sponsored by K3 Retail, this […]

Read full story

Movers & Shakers Q&A – Jon Owen, CEO of Ribble Cycles

Jon Owen, CEO, Ribble Cycles 1. What is the greatest opportunity for your business? At Ribble Cycles, we want to make it easy and enjoyable to build and buy a fantastic, customised bike online; avoiding the costs and hassle of the traditional store retail model, while delivering personalisation that stores can only dream of. The […]

Read full story

Search for Digital Movers & Shakers 2016 underway

Finding the Movers & Shakers of 2016 in the digital space is firmly underway following the completion of the Advisory Panel morning this week that sits to deliberate who the most impressive people are in the UK. They are helping find the most impressive individuals who will take their place in the Retail Insider Movers […]

Read full story

Movers & Shakers Q&A – Neil Sansom, CEO of Woolovers

  Neil Sansom, chief executive of Woolovers 1.What is the greatest opportunity for your business? Increasing the brands awareness as we are very much an unknown but have very loyal customers once they experience our product and service. 2.What is the biggest challenge to your business? We’re changing our IT infrastructure over the next 12 […]

Read full story

Movers & Shakers Q&A – Richard Houlton, former director of channels, Clarks

Richard Houlton, former director of channels for UK & ROI, Clarks 1. What is the greatest opportunity for retailers in today’s digital world? The greatest opportunity is to interact with consumers in a personal way and to use the simple and cost effective ways that the digital world now enables – for the collection of […]

Read full story

Movers & Shakers Q&A – Dave Elston, digital director Europe, Clarks

Dave Elston, digital director Europe, Clarks 1. What is the greatest opportunity for your business? To continue to grow our business internationally is a definite opportunity. We’ve a recognised brand overseas but not to the same extent as in the UK. We want to be a global brand. Our digital transformation goes hand in hand […]

Read full story

Movers & Shakers Q&A – Gillian Drakeford, country retail manager, IKEA UK & Ireland

Gillian Drakeford, county retail manager, IKEA UK & Ireland 1. What is the greatest opportunity for your business? The biggest opportunity for IKEA is a transformation in the customer experience. We’ve worked hard over a number of years to invest in the physical and digital spaces for our customers and this has brought a lot of […]

Read full story

Movers & Shakers Q&A – Stan Laurent, group CEO, PhotoBox

Stan Laurent, group CEO, PhotoBox 1.What is the greatest opportunity for your business? The personalisation market is massive and is continuing to grow, with Europe alone believed to be worth £6-7 billion. We are only a £275 million business today, meaning that there is a huge amount to play for. As well as working hard […]

Read full story

Movers & Shakers Q&A – Siobhan Fitzpatrick, e-commerce & marketing director, Maplin

Siobhan Fitzpatrick, e-commerce & marketing director, Maplin 1.What is the greatest opportunity for your business? Maplin already has a huge strength in our customer service programme which believes in ‘Customer First’. It is evident in our service policies and also in the way our colleagues engage every day. Our greatest opportunity is becoming a fully […]

Read full story

Movers & Shakers Q&A – Anthony Fletcher, CEO of Graze.com

Anthony Fletcher, CEO of graze.com 1. What is the greatest opportunity for your business? The food industry is relatively underpenetrated by technology compared to most other major industries. By placing technology at the core of what we do, graze continues to disrupt the food industry and revolutionise snacking. Our intelligent use of data has facilitated […]

Read full story

Movers & Shakers Q&A – Steve Rothwell, founder, Eagle Eye

Steve Rothwell, CTO and founder, Eagle Eye 1. What is the greatest opportunity for your business? As a software service business you’d expect me to say digital or wearable technology wouldn’t you. Actually I think the greatest opportunity is the high street. There was some Kantar research released recently showing that over a three month […]

Read full story

2015 Movers & Shakers Multi-channel Top 100 report launched

The ‘Retail Insider Top 100 Movers & Shakers in Multi-channel’ report for 2015 has been launched to celebrate the stars of the sector that are making a difference in pushing their businesses to become more digitally focused. At the head of the report, which is sponsored by K3 Retail, sits Angela Ahrendts of Apple closely […]

Read full story

Movers & Shakers Q&A – Tim Robinson, CEO of Doddle

Tim Robinson, CEO, Doddle 1.What is the greatest opportunity for your business? For us it’s about being the company that revolutionises the way people deal with parcels, becoming the parcel service you can’t believe you lived without. The quest to eradicate the ‘sorry you were out’ card is also a driving force for Doddle. We […]

Read full story

Movers & Shakers Q&A – Simon Harrow, CEO, Elevaate

Simon Harrow, CEO, Elevaate. 1. What is the greatest opportunity for your business? Elevaate has an exciting year ahead. Our core platform is delivering for our customers but there are so many legacy tools holding retailers back. The prospect of building an increasingly innovative and intelligent SaaS platform for retailers and suppliers to grow their […]

Read full story

Movers & Shakers Q&A – Steve Robinson, CEO, Achica

Steve Robinson, CEO, Achica 1. What is the greatest opportunity for your business? Younger business are fortunate not to have the same constraints as older ones; difficult to exit leases, hard to change cultures, historical pension commitments, expensive to change legacy systems etc. Starting with a clean sheet of paper allows you to be agile, […]

Read full story

Movers & Shakers Q&A – Jon Wragg, director of e-commerce and marketing at Supergroup

Jon Wragg, director of e-commerce and marketing at Supergroup 1. What is the greatest opportunity for your business? The greatest opportunity never changes – it is to continue to create product that our customers love, and to give them access to that product and to our Brand through whatever medium they choose.   We are fortunate in that we […]

Read full story

Movers & Shakers Q&A – David Walmsley, director at M&S.com

David Walmsley, director, M&S.com 1. What is the greatest opportunity for your business? How we join together the physical and digital experiences of M&S for our customers. 2. What is the biggest challenge to your business? For the digital channels, the challenge remains being obsessive about listening to our customers and then turning the insight […]

Read full story

Movers & Shakers Q&A – Alison Lancaster, interim marketing director, McArthurGlen Group

  Alison Lancaster, interim marketing director, McArthurGlen Group 1. What is the greatest opportunity for retail businesses? To digitally transform their businesses in order to better serve customers anytime, anywhere, anyhow. Digital transformation will be a brand differentiator and essential ‘enabler’ for retailers (new and old) to compete and win on a global scale. This […]

Read full story

Movers & Shakers Q&A – Matt Stead, multi-channel director, Pets at Home

Matt Stead, multi-channel director, Pets at Home 1. What is the greatest opportunity for your business? Continue to be totally focused on our customers and their needs. 2. What is the biggest challenge to your business? It’s a retail business there are always exciting challenges in every area of the business. In the multi – […]

Read full story

Movers & Shakers Q&A – Nadia Shouraboura, founder of Hointer

Guest international Multi-channel/e-commerce Movers & Shakers Q&A:   Nadia Shouraboura, founder, Hointer  1. What is the greatest opportunity for your business? Definitely to unleash the power of in-store shopping by bringing the best of online technologies to physical stores. It’s a great opportunity for Hointer and for my fellow retailers. While with Amazon, for many […]

Read full story

Movers & Shakers Q&A – Neil Sansom, omni-channel director, Moss Bros

Neil Sansom, omni-channel director, Moss Bros 1. What is the greatest opportunity for your business? Development of our single customer view across all our channels and between our retail and hire businesses. Hire is probably what Moss Bros is well known for but it represents less than 20% of the business. Customers tend not to […]

Read full story

Movers & Shakers Q&A – Paul Coby, IT director, John Lewis

  Paul Coby, IT director, John Lewis 1. What is the greatest opportunity for your business? To test the boundaries of omni-channel retailing, all the while listening to what it is the customer wants and needs. 2. What is the biggest challenge to your business? To manage effectively the amount of technology enabled change we […]

Read full story

Movers & Shakers Q&A – Joel Palix, CEO, Feelunique

Joel Palix, CEO, Feelunique 1. What is the greatest opportunity for your business? Our greatest opportunity is to build our core UK market. It is the fastest growing economy in Europe with a booming beauty business growing by 6% a year and the most-advanced e-commerce market too. Feelunique is the leading premium beauty online retailer in UK, growing above 30% a year. We want to […]

Read full story

Movers & Shakers Q&A Melissa Shackleton, head of marketing, Hotel Chocolat

Melissa Shackleton, head of marketing, Hotel Chocolat 1. What is the greatest opportunity for your business? Hotel Chocolat is a multi-faceted, dynamic brand with numerous opportunities. Our vertical business model means that we can be developing new strains of cocoa on our cocoa estate at the same time as conjuring up new cocoa cuisine recipes in […]

Read full story

Movers & Shakers Q&A with Chris Griffin, founder of Anatwine

  Chris Griffin, founder of Anatwine 1.What is the greatest opportunity for your business? To perfect the methodology of stock management and merchandising in order to drive increased revenues, profits and customer satisfaction, without increasing stock liabilities. 2.What is the biggest challenge to your business? Managing the different ways different organisations categorise their data. A […]

Read full story

Movers & Shakers Q&A with Sarah McVittie + Donna North co-founders of Dressipi

Sarah McVittie and Donna North, co-founders of Dressipi 1. What is the greatest opportunity for your business? For Dressipi it is about creating a truly portable Fashion Fingerprint. Over time we are keen to ensure that every woman has her Fashion Fingerprint at her fingertips and can use it every day whether in-store or online […]

Read full story

‘Movers & Shakers in Multi-channel / E-commerce 2014 Top 100’ launched

Paul Coby and Mark Lewis of John Lewis top the fifth annual ‘Retail Insider Top 100 Movers & Shakers in Multi-channel/e-commerce’ report that celebrates the achievements of the people operating in this most dynamic part of the retail industry. They are followed by John Walden and Bertrand Bodson of Home Retail Group and just behind […]

Read full story

Movers & Shakers Q&A with Yossi Erdman, brand & social media, AO.com

Yossi Erdman, head of brand & social media, AO.com 1. What is the greatest opportunity for your business? The biggest opportunity for our business is to change the expectations people have when shopping for electricals. Rather than experiencing painful customer service, they should expect and receive quite the opposite. This includes great web content, free […]

Read full story

Movers & Shakers Q&A with Neil Ashworth, CEO, CollectPlus

Neil Ashworth, CEO, CollectPlus 1. What is the greatest opportunity for your business? When e-commerce first came to the fore, the accessibility and sophistication of a retailer’s website was the key to gaining competitive advantage. Now, with most of the UK’s major retail brands providing a digital commerce offering of some kind, the battleground for gaining […]

Read full story

Movers & Shakers Q&A with John Browett, CEO of Monsoon Accessorize

John Browett, chief exectutive of Monsoon/Accessorize 1. What is the greatest opportunity for your business? Monsoon Accessorize is already an international business. Over half our retail sales and profits come from outside the UK. But, there is much more to do, particularly for Accessorize. If we could just get to the same market penetration we […]

Read full story

Movers & Shakers Q&A with Robin Phillips, director of e-commerce at Waitrose

Robin Phillips, director of e-commerce, Waitrose 1. What is the greatest opportunity for your business? Making the brand more accessible to more customers. 2. What is the biggest challenge to your business? The market has never been more competitive. 3. With the benefit of hindsight what would you have done differently so far? Gone faster […]

Read full story

Movers & Shakers Q&A with Orlando Martins, founder, Oresa

Orlando Martins, founder, Oresa 1. What is the greatest opportunity for your business?  To further our reputation as a leading builder of top performing retail boardrooms. We love seeing what’s possible and being a critical part of our clients’ strategic success. For us, there is no better feeling than having put in a team that […]

Read full story

Movers & Shakers Q&A with Ning Li, CEO, Made.com

Ning Li, CEO, Made.com  1. What is the greatest opportunity for your business? Scalability. Last year we launched the business in France and it has done incredibly well, now accounting for 20% of the total business. This success gave us the confidence to launch in Italy in September 2013, which is already doing well with […]

Read full story

Movers & Shakers Q&A with John Bovill, IT & e-commerce director, Monsoon/Accessorize

John Bovill, IT & e-commerce director, Monsoon Accessorize 1. What is the greatest opportunity for your business? Deliver what the customer wants. 2. What is the biggest challenge to your business? Continue to be relevant to customers. 3. With the benefit of hindsight what would you have done differently so far? Agreed a naming convention […]

Read full story

Movers & Shakers Q&A with Dwain McDonald, CEO of DPD

1. What is the greatest opportunity for your business? As customers become more accustomed to internet shopping, retailers are looking to differentiate their home delivery service and significantly improve that part of the customer experience. We’ve invested heavily in technology, people and infrastructure to position ourselves as the delivery company of choice for e-tailers and […]

Read full story

Movers & Shakers Q&A with Jonathon Brown, CEO of M+M Direct

Jonathon Brown, chief executive, M+M Direct 1. What is the greatest opportunity for your business? There are opportunities all over the place for us to expand and grow. For example, one we are driving hard is our international roll out strategy. We’re in the UK and four other core markets at present and we’ll be […]

Read full story

Movers & Shakers Q&A with Andrew Livingston, CEO of Screwfix

Andrew Livingston, CEO, Screwfix 1. What is the greatest opportunity for your business? Our growth programme provides the greatest opportunity to expand our offering. Screwfix currently has a store network of over 300, with 60 new openings planned for 2014. We are also building our EU shipping service and will assess the success of our […]

Read full story

Movers & Shakers Q&A with Andy Harding, executive director of multi-channel at House of Fraser

Andy Harding, executive director of multi-channel. House of Fraser  1. What is the greatest opportunity for your business? Converting store-only loyalty card customers into multi-channel customers. 2. What is the biggest challenge to your business? Keeping up with the pace of growth in multi-channel sales – from both an internal perspective (i.e. systems, process, infrastructure, […]

Read full story

Movers & Shakers Q&A with Matt Henderson, co-founder of Rangespan

Matt Henderson, co-founder, Rangespan 1. What is the greatest opportunity for your business? Predicting the future, specifically we predict which products will succeed online and which won’t out of the 200 million unique products available on the internet. To do this across such a wide range we need to track and make sense of a […]

Read full story

Movers & Shakers Q&A with Tanya Lawler, VP of UK trading, eBay

Tanya Lawler, vice president of UK Trading, eBay 1. What is the greatest opportunity for your business? I see the greatest opportunities coming from emerging trends – especially the rising demand for both utility and engagement. At eBay we’ve been working to bring together the best bits of these two elements to help buyers and […]

Read full story

Changes at top of eBay UK

Ebay’s desire to work more closely with retailers has led to a change at the top of the organisation with Tanya Lawler taking over the running of the UK arm from Clare Gilmartin who leaves the business. Former Sainsbury’s digital and cross-channel director Lawler joined eBay in October 2012 with lots of ideas that sought […]

Read full story

Movers & Shakers Q&A with Harry Briggs, principal, Balderton Capital

Harry Briggs, principal, Balderton Capital 1. What is the greatest opportunity for your business as an investor in the retail/consumer-focused sector? We don’t look for opportunities, so much as great, visionary entrepreneurs.  When we meet an entrepreneur who’s identified an opportunity that others have overlooked, and we believe the entrepreneur has the talent and energy […]

Read full story

Movers & Shakers Q&A with Gracia Amico, e-commerce director, Hobbs

Gracia Amico, e-commerce director, Hobbs 1. What is the greatest opportunity for your business? International. Although we deliver to 50 countries from our website and have concessions in various countries, we have a very busy time ahead focusing on international expansion. We have just launched our German website and are three weeks away from launching […]

Read full story

New – Movers & Shakers 2013 Top 100 Published

The Retail Insider Multi-channel / E-commerce Movers & Shakers Top 100 report for 2013 has been published. Its core aim is celebrating the achievements of the most influential people in this exciting part of the retail market and to also bring greater attention to the potential stars of the future. There remains great fluidity in […]

Read full story

The ongoing lost opportunity

Online sales are growing. Fact. Store sales are falling as a percentage of total retail revenues. Fact. So why is that we still have many retailers who have failed to grasp the potential of online sales? Many do not have transactional websites, many do not have mobile-optimised sites, many do not allow goods to be […]

Read full story

Movers & Shakers Q&A with Graham Cooke, CEO, QuBit

Graham Cooke, CEO, QuBit 1. What is the greatest opportunity for your business? The greatest opportunity lies in the increasing realisation by retailers that data is the key to better business performance. Retailers have been collecting on- and off-line data for years and now they’re putting real effort into extracting value from it. That data […]

Read full story

Movers & Shakers Q&A with Chris Morton, CEO, Lyst

Chris Morton, CEO, Lyst 1. What is the greatest opportunity for your business? The last ten years have been about proving that people will buy fashion online and changing the consumer mindset, done by moving offline retail models, like department stores and flash sales, online. The next ten years will be about totally new ways […]

Read full story

Movers & Shakers Q&A with Jon Asbury, GO Outdoors

Brought to you by Retail Insider and K3 Retail Jon Asbury, multi-channel director, GO Outdoors 1. What is the greatest opportunity for your business? GO Outdoors is already a national brand and is by far the largest retailer of outdoor goods in the UK currently trading through 43 superstores and a rapidly growing website. Extending […]

Read full story
css.php