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Which retailers do you trust?

Trust is a big issue for large UK retailers at the moment. From rising food prices post-Brexit to the #StopFundingHate campaign, customers’ trust seems to be under constant pressure. Retailers know if they lose the battle for trust, their market share will slide. The latest research from Mettle measures customer trust in some of the […]

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Luxury brands line up collaborations

Luxury brands need to initiate more collaborations with relevant partners if they are to successfully navigate the increasingly digitally-led marketplace over the next few years. This is a trend identified  in research undertaken by WGSN for luxury brand alliance Walpole According to the survey – ‘How to Attract the Luxury Consumer in 2020’ – of […]

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Poor online service will ultimately kill the worst offending retailers

Almost three-quarters (73%) of shoppers would switch to another retailer if they suffered a poor experience when buying goods online, according to findings from JDA/Centiro in the Customer Pulse 2016 report. What makes this worse is the fact that over half (53%) of consumers had actually experienced a disappointing experience when buying goods over the […]

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Not yet a cashless society

Through the evolution of payment options from paper and coins to electronic methods, many have been quick to speculate the rise of a cashless society. The Cooperative supermarket’s recent report on consumer behaviour and spending predicted that by 2025 mobile payments will take over cash and card payments. Stalwart, the Royal Mint responded, defending cash […]

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