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IT challenges grow for established retailers

Life is not getting any easier for store-based retailers as the online specialists continue to outspend them with their larger IT budgets, which will likely put greater power in the hands of these smaller operators as they continue to commit more capital to new technologies. According to the new Martec International report (IT in Retail […]

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Small independent retailers need to embrace digital

Everybody likes Independent shops. Even those people who never cross the threshold of such businesses would undoubtedly say they are great fans of them if ever questioned in a survey about their shopping habits. What this says about surveys is that they have to be treated with a little dose of scepticism – some more […]

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Time to think about artificial intelligence

Retail’s Big Show (organised by the National Retail Federation), aka NRF, in New York City each January is the big opportunity for IT suppliers from around the world to showcase their latest retail technologies. Most are simply the latest iterations of existing solutions and as such there are never many genuinely radical things on show […]

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Retailers must up their game online or lose out to rivals

There’s a bloodthirsty battle going on for shoppers online and making the situation even more cut-throat is the fact that 77% of shoppers would be likely to switch to shopping with an alternative retailer next Christmas as a result of a poor online festive shopping experience. These are the findings from the second annual JDA/Centiro […]

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Apps and mobile will determine online fashion winners

The popularity of mobile phones and apps for shopping will determine the small number of winners from the vast majority of also-rans in the world of online retail. While people are spending increasing amounts of time on smartphone apps – up 24% year-on-year in the fourth quarter of 2014 to 37.3 hours, according to Neilsen […]

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Customer-centricity and the role of the Chief Customer Officer

John Lewis, Apple and Amazon are regarded as the most customer-centric brands in the UK, according to research undertaken by Oresa Executive Search, but questions about this result were raised at a recent event held by the company. Attending the event at the St Pancras Renaissance hotel in London Tim Mason, former marketing director at […]

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Retail’s disastrous use of social media

Arguably the most important customers to retailers are those whose spending power will increase over time and who therefore represent the future revenue streams of merchants.   These are the younger generation and it is they who are, not surprisingly most courted by retailers, advertisers, and brand owners. Everybody wants their custom. What connects these […]

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Senior executives not helping retailers

Some very worrying research passed across the Retail Insider desk recently that highlights the rough position many retailers find themselves in today. When you get around 65% of senior executives stating that digital technology has not changed the way they do business, according to research from search firm Executives Online, then maybe it is time […]

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