Retail Insider held its latest Breakfast Event this week with Peter Williams, chairman of Boohoo.com and Alan White, chairman of Hotter Shoes, who discussed the issue of bringing a digital mindset to retail businesses. Senior executives from Tesco, Sweaty Betty, Wyevale Garden Centres, Cook and Muddy Boots were among those who heard how they both…

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Neil Sansom, omni-channel director, Moss Bros 1. What is the greatest opportunity for your business? Development of our single customer view across all our channels and between our retail and hire businesses. Hire is probably what Moss Bros is well known for but it represents less than 20% of the business. Customers tend not to…

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Retail Insider and K3 Retail bring you a monthly column taking a look at some of the most pertinent and interesting topics of the day in the big wide world of retail. Value retailers’ popularity now perennial A few years back at the start of the recession Sir Terry Leahy suggested the discount retailers were enjoying…

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Retail Insider has waded into the debate about the term omni-channel before – siding with the camp that think it’s a redundant term. Our belief has been that it was merely invented by consultants and other ‘knowledge providers’ as the next solution to sell because they’d wrung all they could out of multi-channel. In reality…

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  Paul Coby, IT director, John Lewis 1. What is the greatest opportunity for your business? To test the boundaries of omni-channel retailing, all the while listening to what it is the customer wants and needs. 2. What is the biggest challenge to your business? To manage effectively the amount of technology enabled change we…

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Looking back on Black Friday one of the conclusions to be drawn would be that the UK shopper has become deal obsessed and that retail is now just about promotions and the cheapest prices. But let’s step back and consider what happened over the whole of the Christmas period. The reality is that Black Friday…

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