He knows the banking industry but they don’t want to know him. Earlier this year Tesco Bank had grand plans to move its Visa Cards to MasterCard-branded credit cards under the World MasterCard banner and enjoy the extra transaction charges that these cards would bring to its coffers. But this went off the rails when…

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Structurally the retail industry is on its uppers and a fillip from Christmas is far from guaranteed because deep discounts have been widespread across the sector since early October. But I don’t want to add to the doom and gloom that already hogs the news headlines.    No more doom and gloom please. There are some…

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For many months The Great Northern Railway Tavern pub in north London remained closed, with the occasional bit of activity from workmen. Because it is a glorious Victorian building (including a rare set of lamps fixed to the bar and impressive glass skylight) anticipation of its opening was high in the Retailinsider.com office. Magic Victorian…

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Welcome to a new series where leading retail executives recall memorable occasions spent celebrating a new job, cutting a big deal, winning a large order, or just enjoying life in a specific pub, bar or restaurant. Robin Terrell, executive director of multi-channel and international at House of Fraser recalls good times in The Admiral Codrington pub in…

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Brought to you by Retailinsider.com and K3 Retail Hash Ladha, group multi-channel director at Aurora Fashions 1. What is the greatest opportunity for your business? Being a truly multi channel/ Omni channel retailer – and ensuring we create great channel experiences which customers interact with and between seamlessly. 2. What is the biggest challenge to…

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The retail industry should be applauded. When it comes to rip-off Britain it could be argued that other sectors are far more at fault and they should be looking to multi-channel retailers for best practice in keeping consumers happy. In March of this year Which? wrote a report highlighting the worst offenders at the hidden…

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While walking down London’s Charing Cross Road the bright blue-tiled Byron burger restaurant with its distinctive multi-coloured logo came into view. This is no shrinking violet of a place and it got me thinking about how people very much buy with their eyes. Trust me, in daylight it stands out. Byron is certainly going all…

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