Innovative Retailer: Selfridges

Name: Selfridges The Place: One of the grande dames of the department stores of London’s Oxford Street (and now Birmingham and Manchester too) but one which has always been a bit wild and exuberant and just a teeny bit off the wall. Like Princess Margaret to the Queen’s Fortnum & Mason if you will. There…

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Being multi-channel must be the Apple of a company’s eye

Apple’s market cap recently hit an incredible £2tn, which represents a doubling in only two years, and this has happened during a period when sales of its core iPhone have been slowing. The reason for this apparent disparity is largely down to a realisation by investors that the value of Apple is not so much…

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‘Transforming Retail Awards 2020’ winners announced

The winners of the Retail Insider ‘Transforming Retail Awards 2020’ have been announced during an online unveiling via Zoom. The Awards always aims at highlighting some of the most exciting innovations to happen in the retail sector over the past year and there were plenty of those in 2020. The categories being judged this year…

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Retail Insider’s Autumn/Winter programme of Zoom Cocktail Hours announced

Back by popular demand, Retail Insider is pleased to announce it is hosting another small, perfectly formed, programme of Zoom Cocktail Hour events with an interesting mix of special guests from very different parts of the retail universe. Each guest speaker will tell their own interesting story that will undoubtedly throw some fresh insights and…

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Transforming Retail Awards: Q&A with Gavin Matthews, partner at awards sponsor Womble Bond Dickinson

1. What attracted you and Womble Bond Dickinson to being involved with these Awards? We were attracted to the Retail Insider Awards because we believe that a vibrant retail industry is crucial to the country’s economic success and these awards recognise the best companies, big, medium and small which are revolutionising the way the industry develops. 2.…

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Transforming Retail Awards: Q&A with Andy Harding, UK MD of awards sponsor Openpay

1. What attracted you and Openpay to be involved with the Retail Insider ‘Transforming Retail’ Awards?The pandemic brought with it store closures on an unimaginable scale and challenges for many retailers which would have seemed insurmountable. Yet, through hard work and dedication, many teams innovated and pivoted to adapt to ever-changing customer demands. As the economy slowlyshows…

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Sustainable focus: Waste specific clothing

Welcome to this column within our broader sustainability section which focuses on what retail is doing to address the issues in its industry. It’s exciting times for anyone involved in this area as technology and retailers try to keep up with customers’ demand for all things ethical. From palm oil to fur farms, fast fashion…

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Landlords must be willing to flex

Chatting to leading property player Roger Madelin recently, it was clear he was proud of the fact that in the early 1990s, when he was running property developer Argent, the company’s Brindleyplace project in Birmingham had been the first mixed-use site to introduce turnover-based rentals for retailers and hospitality companies. He went on to use…

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Retail Insider ‘Transforming Retail Awards 2020’ Shortlist Announced

Retail Insider is delighted to reveal the shortlist for its fourth annual ‘Transforming Retail’ Awards of 2020 kindly supported by Openpay and Womble Bond Dickinson. The aim of the awards is to showcase the very best examples of innovation across the sector as decided by our independent panel of judges. This year’s panel comprised: Paul Wilkinson,…

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Teasing the customer back

When growing up in Yorkshire, ordering the ‘scallop’ – a deep-fried, layered fish and potato cake – was the value option at my local fish and chip shop because it was significantly cheaper than going for a cod or haddock with my chips. Only later, when frequenting smarter restaurants, did I come across the alternative…

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