Retail Insider held its latest Event this week – with a combined English Wine Tasting and talk by John Bovill, IT and e-commerce director at Monsoon Accessorize – that highlighted the challenges of both increasing the acceptance/awareness of English wines and taking retailers on the multi-channel journey. Senior executives from Tesco, Waitrose, HMV, and Dobbies…

Read More

Yossi Erdman, head of brand & social media, AO.com 1. What is the greatest opportunity for your business? The biggest opportunity for our business is to change the expectations people have when shopping for electricals. Rather than experiencing painful customer service, they should expect and receive quite the opposite. This includes great web content, free…

Read More

The Name: Makers Café The Place: Shoreditch (for now). The Story: We’re hot off the mark on this one. This place has only been around for a fortnight or so but such has been the interest…   Go right ahead. OK, I give you ‘the myth of manufacturing’ – making things is hard, dirty work.…

Read More

‘Excerpts from the life of a head-hunter’ working in the leisure/hospitality/retail sectors. [Unfortunately such is the sensitivity of the head-hunting profession that it is rarely possible that the names of the Insiders’ clients can be divulged] 8:00am Friday Apr 18 – Back to it with a jolt After the quiet summer period it’s time to…

Read More

Retail Insider scours the globe to find the perfect beer for retail’s top executives. Brewer: Windsor & Eton Brewery Beer:  Conqueror 1075 Black IPA Strength: Very full bodied 7.4%. Don’t get on the wrong side of it. Conditioning: Has a soft carbonation but despite appearances this is not flabby in any way. First impressions: Looks…

Read More

Retail Insider held its latest Breakfast Event this week with Sir Ian Cheshire, group CEO of Kingfisher, who suggested the retail industry is on the cusp of a major acceleration in the use of digital channels by consumers who are increasingly utilising mobiles and enhanced internet connections. Senior executives from Tesco, Marks & Spencer, TM…

Read More