Innovative Retailer – AO.com

The Name: AO.com The Place: Headquartered in Bolton and what headquarters they are… but more of that later. The Story: In 1999 John Roberts thought he would shake up the selling of white goods good and proper. So he did. And everyone was happy. The end. It’s a bit short this week isn’t it. Can…

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Still talking about click and collect?

It’s been 14 years since I had the most productive pint of my career, the one I was drinking with a colleague when we came up with “Click and Collect” as a name to define an idea that seemed mad to most observers. The idea was to let customers reserve something online and to then…

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Big grocers and discounters all playing with complexity

These are transformational times for the grocery industry and the travails and challenges of the big supermarkets were laid bare at the recent IGD Convention in London. It has been the case that the big multiples have over the years continued to add complexity to their businesses as they have brought in extra services, added…

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Digital Retail Innovations – Google Glass

  Retail Insider asks members of the Digital Retail Innovations 2014 report (sponsored by Webloyalty) Advisory Panel to take a close look at a specific innovation within the report.  Paul Wilkinson, head of technology research at Tesco Labs, peers through the lens to investigates Google Glass. 1. How innovative is Google Glass? There aren’t many…

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Innovative Retailer – Sourced Market

The Name: Sourced Market The Place: For now only in the capital with the flagship in St Pancras station but there are several others in the pipeline including a site near Victoria station for 2016 and leases on the table for two others. All other sites are under wraps. If I told you I’d have…

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Beer Tasting Notes from the Retail Insider Cellar

Retail Insider scours the globe to find the perfect beer for retail’s top executives. Brewer and beer: Schneider Weisse – Tap 5 Meine Hopfen-Weisse Strength: It’s hard to believe it is as strong as 8.2%. It’s much too subtle to make its power obvious. First impressions: Relaxed and easygoing but has underlying complexity. Has a…

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