Archive for June 2016
Innovative Retailer – Kochhaus
The Name: Kochhaus The Place: Various affluent and cosmopolitan cities in Germany, but it all started in Berlin which now has three branches The Story: Have you ever come across a concept so simple that you thought ‘That’s not an innovation, there must be loads of people doing that already’? I certainly have: Well, you…
Read MoreDigital Retail Innovations Q&A – MyCheck
Ahead of the launch of the ‘Retail Insider Digital Retail Innovations Top 50’ report 2016 (sponsored by Webloyalty) on July 6 here is one of a series of Q&A’s with the leading figures behind some of the key digitally-driven innovations in the retail industry. (Click here to view 2015 report) Q&A with Gil Hazan, MD…
Read MorePoor online service will ultimately kill the worst offending retailers
Almost three-quarters (73%) of shoppers would switch to another retailer if they suffered a poor experience when buying goods online, according to findings from JDA/Centiro in the Customer Pulse 2016 report. What makes this worse is the fact that over half (53%) of consumers had actually experienced a disappointing experience when buying goods over the…
Read MoreRetail Insider Breakfast – Craig Inglis, customer director of John Lewis
Retail Insider held its latest Breakfast Event with Craig Inglis, customer director at John Lewis, the man behind the company’s phenomenally successful Christmas advertising campaigns. He recalled joining John Lewis in 2008 and focusing on developing the emotional connection between the company and its customers. After a couple of forays he found his stride with…
Read MoreTechnology must be used intelligently for personalisation
Since technology has traditionally been used to drive efficiency gains in businesses it is not surprising that it has been given the task of personalising the online experience customers receive – whether that is through tailored landing pages or the delivery of more bespoke search results. But great care has to be taken because relying…
Read MoreMovers & Shakers Q&A – Neil Sansom, CEO of Woolovers
Neil Sansom, chief executive of Woolovers 1. What is the greatest opportunity for your business? Increasing the brands awareness as we are very much an unknown but have very loyal customers once they experience our product and service. 2. What is the biggest challenge to your business? We’re changing our IT infrastructure over the next…
Read MoreMovers & Shakers Q&A – Neil Sansom, CEO of Woolovers
Neil Sansom, chief executive of Woolovers 1.What is the greatest opportunity for your business? Increasing the brands awareness as we are very much an unknown but have very loyal customers once they experience our product and service. 2.What is the biggest challenge to your business? We’re changing our IT infrastructure over the next 12…
Read MoreRevolution taking place at Woolovers
There’s a great yarn to be told about a woollen sweater retailer that’s set to jumper ahead of the competition. Okay, that’s enough, you’ve no doubt heard far too much pun-laden writing and the fact is it is not exactly clever so there will be no more of it in this piece. Woollen uppers specialist…
Read MoreTake a leaf out of Inditex playbook with RFID
Inditex has long led the race for efficiency in the supply chain, with its Zara fashion chain the global exemplar in managing stock, and one of the key tools in its armoury is Radio Frequency Identification (RFID). Whereas most other retailers have not bothered utilising the technology there is a growing acknowledgment that as the…
Read MoreSpar (UK) holds top spot in table of major UK online drinks retailers in May
Spar (UK) fends off competition in the table of the Top UK drinks websites in May, according to analysis undertaken exclusively for Retail Insider by online specialist Sitemorse, as it holds the top spot with the best performing website this month. It’s score of 6.36 out of 10 – the same as in April –…
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