The most important aspect of the recent appointment of Laura Wade-Gery as the director for multi-channel e-commerce at Marks & Spencer is her seat on the main board. Seat at the big table for Ms Wade-Gery at M&S. This signals the retailer is serious about multi-channel and will specifically see Wade-Gery work on the development of M&S’…

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Before Kiddicare was cleverly bought by Morrisons last week (yes, we all know it’s a great way to have bought online expertise) it had stated its intention to move into selling nappies. Nappies: keep you regular at the supermarket.  While admittedly not as big an announcement as the acquisition, it is still interesting as it highlights how…

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There was so much hype built-up around the impending appearance of US-based electricals group Best Buy in the UK that it would have been very tough for it to live up to the pre-match billing. Expansion into the UK wasn’t supposed to be like this. But oh, how much shorter could it have fallen of those…

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There is a good reason why retailers have embraced the digital world like a long-lost mate – they sell lots of things online. Retailers sell lots of these things online. This has put them well ahead of the leisure and hospitality sector, which has not exactly whole-heartedly embraced the digital revolution. But there are signs…

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