Agility and flexibility are now key for hospitality sector businesses

After more than a year of using the Pret coffee subscription I recently paused it for a month. This was not because I questioned its worth at £20 per month for pretty much unlimited barista-made drinks, but quite the opposite. It had become so integral to my coffee-drinking that I’d been making lifestyle decisions around…

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Sustainable fashion: When fashion loses its sparkle

Welcome to this column within our broader sustainability section which focuses on what clothing retail is doing to address the issues in its industry. It’s exciting times for anyone involved in this area as technology and retailers try to keep up with customers’ demand for all things ethical. From fur farms to fast fashion, excess…

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Hiring ex-offenders could help to ease staffing crisis

Back in 2002 when shoe-repairing and key-cutting retailer Timpson employed its first ex-offender, it was deemed a somewhat risky move and certainly deeply unfashionable, which is precisely why the rest of the industry was reluctant to follow suit. It transpired that such hires were incredibly grateful for being given a second chance and therefore proved…

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Retail Insider event with Sean Ghouse, retail director, Fortnum & Mason

Retail Insider held its latest event with guest speaker Sean Ghouse, retail director of Fortnum & Mason, at Hedonism Wines in London’s Mayfair followed by a tutored tasting of wines. The event sponsored by Talkdesk involved senior executives from Tesco, John Lewis & Partners, Rank Group, Carnival Group and Amazon hearing how F&M had focused…

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Operators risk losing customer relationship

Technology has been something of a lifesaver for many companies over the past 18 months or so, but there is an underlying problem that lurks behind the scenes which could prove to be detrimental to the future success of hospitality companies. During the pandemic there has been a surge in the adoption of digital-based solutions…

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Retail Insider Movers & Shakers 2021 report launch event

Retail Insider held its latest event with guest speakers Charlotte Morley, founder of The Little Loop, and Freddie Blackett, founder of Patch Plants, who helped celebrate the launch of the ‘Movers & Shakers in Retail Top 80 Report 2021’, sponsored by WonderLane. Attendees of the event at Mercato Metropolitano in central London included senior executives…

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Movers & Shakers in Retail 2021 report launched

Retail Insider is delighted to launch the 2021 edition of the Movers & Shakers in retail Top 80 report, sponsored by WonderLane, which champions the most digitally progressive people in the retail industry who are bringing real change to the landscape of retail. This year’s report continues with the objective of all our other editions in the preceding…

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Time to talk about dynamic pricing

When hints by government departments of potential fuel shortages hit the news, the natural result was drivers descending on garages to fill their tanks. The inevitable outcome was many forecourts having to quickly put up the shutters when they ran out of supplies. What did not happen was any increase in prices in accordance with…

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