Santa’s European delivery schedule is revealed

It’s that time of year again and with 45% of people stating they will do most of their Christmas shopping online, postal and carrier companies are going to have a bigger job than ever keeping up the pace to deliver gifts on time. But, across Europe, gift giving is far from identical and not just…

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Death by a thousand cuts for Daily Deals sites

Daily Deals websites have been a feature of online retail for some years. Pioneered by Groupon in the US this area quickly grew into a red hot part of the market as a host of me-too propositions appeared and wooed shoppers with this new way of buying. But it has gradually died a slow death.…

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Apps and mobile will determine online fashion winners

The popularity of mobile phones and apps for shopping will determine the small number of winners from the vast majority of also-rans in the world of online retail. While people are spending increasing amounts of time on smartphone apps – up 24% year-on-year in the fourth quarter of 2014 to 37.3 hours, according to Neilsen…

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Customer-centricity and the role of the Chief Customer Officer

John Lewis, Apple and Amazon are regarded as the most customer-centric brands in the UK, according to research undertaken by Oresa Executive Search, but questions about this result were raised at a recent event held by the company. Attending the event at the St Pancras Renaissance hotel in London Tim Mason, former marketing director at…

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Movers & Shakers Q&A – Anthony Fletcher, CEO of Graze.com

Anthony Fletcher, CEO of graze.com 1. What is the greatest opportunity for your business? The food industry is relatively underpenetrated by technology compared to most other major industries. By placing technology at the core of what we do, graze continues to disrupt the food industry and revolutionise snacking. Our intelligent use of data has facilitated…

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Sainsbury’s is most improved UK online drinks retailer in November

Sainsbury’s stormed up the table of the Top UK drinks websites in November, according to analysis undertaken exclusively for Retail Insider by online specialist Sitemorse, taking it to eighth spot. The supermarket climbed 11 places with a score of 4.23 out of 10, compared with 2.95 last month. This strong performance contrasts with that of…

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