Wander into the lobby, lounges, dining areas and other shared spaces in hotels within major towns and cities on a weekday and you will undoubtedly find lots of people working. Trends in how people work today are having a dramatic effect on the trading patterns – and potentially on the revenues – of hotels that…

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Welcome to our series of articles on retailers that are operating in ways that provide some interesting and valuable lessons to the wider industry. Name: Samsung KX Location: Coal Drops Yard, King’s Cross In a nutshell: Samsung has hopped onto the retail-as-theatre train in a big way with its latest huge space in London’s hottest…

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Name: Thrift Books The Place: Headquartered in the States but selling internationally. The Story: Selling books for a penny. How does anyone make money doing that for goodness sake? Listen and learn, people. I’m listening: As the New York Times once memorably said: “Penny booksellers are exactly the sort of weedy company that springs up…

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  John Roberts, CEO, AO World Where did it all begin? John Roberts is resolutely from Bolton and is usually characterised in the press as either a “no-nonsense” or “loud-mouth” Northerner. He still lives in Bolton with his family comprising wife and their five children, some of whom are grown up and some of whom…

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One of the biggest challenges for any fashion company is remaining relevant to the core audience. This is especially acute for those brands selling to a younger customer. A brand that appeals to an early teen is unlikely to appeal to an older teen when they then break out of this period then there is…

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Welcome to a monthly column within our broader sustainability section which focuses on what fashion is doing to address the issues in its industry brought to you by Retail Insider with  Clipper and Give Back Box Returns are a massive headache for retailers and are also detrimental to the environment – from the unnecessary transportation…

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Retail Insider is very pleased to be linking up with Wired as a media partner of its Wired Smarter conference on October 30 where a raft of speakers will provoke debate and highlight potential successful paths for the future. Retail is one of two verticals – along with Money – within the conference schedule and provides…

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