Archive for June 2025
Book review – ‘Visionaries, Rebels and Machines’
Retail has been profoundly changed by technology and although this book is not about retail it is about technology and that makes it potentially an interesting read for retailers and others in the wider eco-system. The publication tells the story of the history of technology – of ‘humanity’s extraordinary journey from electrification to cloudification’ (published…
Read MoreThe return to human interaction
Much of the hospitality industry has followed that of the retail sector in being wholly seduced by a digital-first approach. The objective has been to strip-out friction by getting people in and out the door as fast as possible and reducing employee costs through technology and automation. Kiosks, QR codes, self-checkouts, online ordering and delivery,…
Read MoreAudio remains overlooked
This is the first of a three-part series, in conjunction with Audiebant, looking at the implications for retailers from the impending Martyn’s Law. What actions do they need to consider in order to address its implementation within the UK. The one technology that is currently being overlooked by retailers with their employee protection solutions, and…
Read MoreProtecting employees and customers
Employee safety has risen up the agenda of all retailers in recent years on the back of shocking levels of shoplifting and aggressive criminality in physical stores, which is leading to increased investment by retailers in technology and other solutions to reduce the risks to front-line staff. Shopping malls and retail environments are now mirroring…
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