Retail Insider is very pleased to be linking up with Wired as a media partner of its Wired Smarter conference on October 30 where a raft of speakers will provoke debate and highlight potential successful paths for the future. Retail is one of two verticals – along with Money – within the conference schedule and provides…

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Regular conference goers will have heard far too many presentations from retail leaders extolling the virtues of putting the customer first. Maybe if they had actually done this at their respective organisations the industry might not find itself in quite so much trouble as it does right now. This is a problem that has been…

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Home delivery is not exactly the most profitable aspect of any traditional retailers’ business but it does seem that merchants are not exactly helping themselves when it comes to managing this profit-draining service. The biggest issue is the continued stance of virtually all retailers to treat every customer exactly the same. They are clearly not…

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What was particularly interesting about the recent Wired Retail event was that it highlighted how newer technologies and thinking are taking apart some of the beliefs that the earlier digital developments put in place. For instance, Randy Dean, chief business officer at Sentient Technologies, argues that with the advent of AI (artificial intelligence) the incumbent…

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John Lewis, Apple and Amazon are regarded as the most customer-centric brands in the UK, according to research undertaken by Oresa Executive Search, but questions about this result were raised at a recent event held by the company. Attending the event at the St Pancras Renaissance hotel in London Tim Mason, former marketing director at…

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Let’s face it technology can be a real pain. It costs a fortune to implement and then it never really does what you want it to do. Retailers have had their fair share of pain over the years from being over-sold the next big thing that’s been hyped to the hilt – only for it…

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We all know the store is changing in terms of how the physical space is being used but this is not the only thing that we shall see adapt because the way store employees are used in-store is set for an upheaval too as a result of the impact of digital. This is a key…

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