For around seven years the high street has been thought of as doomed, yet recent evidence suggests that this is not the case; the high street is changing, and our town centres may be able to compete once more with out-of-town developments and online competition. Though many high streets across the UK are still fighting…

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What will the role of the store be in the future? The conclusion in many quarters of the retail industry is that it will involve a much richer personal experience fuelled by lashings of in-store technology. During this transformation the physical space in the store will flex and change to adapt to new channels such…

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One of the greatest attributes of the internet is that it helps bring together groups of people who are willing to contribute to a common cause. The likes of Wikipedia sprang up as a direct result of this phenomenon called crowdsourcing. With this idea of outsourcing work to a crowd of ‘workers’ now clearly proven…

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Innovation and entrepreneurialism are increasingly necessary in the world of retail – as companies need to adopt the most efficient ways of working and also create some differentiation from their competitors. So much is happening to create efficiencies through the likes of outsourcing and globalisation that retailers simply have to be involved. And in these…

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Without doubt the question I’m most frequently asked by senior retailers is – do I know anybody who is good in multi-channel. Multi-channel: anybody good at this stuff?   Having considered the reason for this oft-asked question, I’ve concluded that it is possible that it simply is not clear what skills are required of somebody…

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