It is hardly news that returns are becoming a big issue for the UK’s clothing retailers. But the growing level of online sales is leading to returns reaching such proportions that they are causing some serious problems. Whose clothes mountain? We are not just talking about the weaker end of the industry or the less…

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The Name: Marks & Spencer The Place: Just about everywhere The Owners: Thousands of people The Story: Plan A with its famous slogan ‘There is no Plan B’ is a monster of an undertaking. Consumers take on board only a tiny part of it from the in-store billboards but this is a company that is…

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The most important aspect of the recent appointment of Laura Wade-Gery as the director for multi-channel e-commerce at Marks & Spencer is her seat on the main board. Seat at the big table for Ms Wade-Gery at M&S. This signals the retailer is serious about multi-channel and will specifically see Wade-Gery work on the development of M&S’…

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