How to be both a chain and independent 

Wikipedia describes a chain restaurant as: “A dining establishment that operates as part of a larger group of locations under the same brand name. These restaurants share standardised menus, decor and customer experiences, and are managed by a centralised corporate entity or through franchise agreements.” I don’t like the sound of that. I’m sure I’m…

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Bringing Michelin mainstream

When dining at the now departed Bar Boulud in the Mandarin Oriental Hyde Park hotel in Knightsbridge, the main draw for me and my family was its Original DB Burger that put the Michelin star chef Daniel Boulud’s spin on the quintessential fast-food dish.  Shredded oxtail and short ribs were braised with chopped truffle and…

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Dynamic Thinking

It doesn’t take an economist or a rocket scientist to tell you that these are tough times for consumers and the hospitality and retail sectors. Traditionally, during such times, the pain heaped on quick service restaurants (QSR) and the value retail operators from losing budget-conscious shoppers who shift some of their dining out spend to…

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